We are looking for an energetic Tier I/II Help Desk Analyst / Desktop Support Analyst to work as part of a team providing internal end users with great technical support.
- Responsible for responding to initial calls and Help Desk tickets from client base.
- Should be a methodical with the ability to analyze, make decisions and solve problems
- While considered an entry-level position the ideal person will have better than average communication skills.
- Being able to verbally communicate and explain technical information to all types of end users is important.
- Patience, resourcefulness and a desire to help others are wanted virtues in this role.
- Bachelor’s degree and/or Technical Certifications preferred. A+, N+ and MCP a plus
Roles and Responsibilities
- Daily responsibility for troubleshooting and resolving hardware issues on end-user devices.
- Responsible for troubleshooting client facing technical issues.
- Responsible for troubleshooting technical issues with the POS platforms.
- Will be expected to be put into an on-call rotation.
- Reliable transportation required, applicants will be required to drive to client locations at times
– Prior MSP type experience is a plus
– Must be able to pass a background check and Drug Screen
– Must be eligible to work as a W2 employee and located in Columbus, OH area
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Experience:
- Help desk: 2 years (Required)
- Active Directory: 1 year (Required)
Ability to Commute:
- Worthington, OH 43085 (Required)
Ability to Relocate:
- Worthington, OH 43085: Relocate before starting work (Required)
Work Location: Hybrid remote in Worthington, OH 43085
