Job description:
Our client is seeking Technical Support Specialists (Tier I ) to resolve hardware and software issues using their knowledge and experience. You’ll handle requests, provide solutions, and work with various devices and operating systems. Experience with Android devices and performing new device setup would be good for this role.
Qualifications & Attributes:
- Strong customer service, documentation, and communication skills
- Ability to follow procedures and manage multiple priorities
- Experience with laptop/desktop maintenance, Microsoft environments, Active Directory, Exchange, and Mobile Device Management
- Certifications: CompTIA A+, N+, CCNA, Microsoft, or equivalent
- Associates degree in a computer-related field or equivalent experience
Responsibilities:
- Answer and document support calls
- Troubleshoot technical issues and escalate as needed
- Manage Active Directory accounts, Exchange mailboxes, and mobile devices
- Install and configure operating systems and applications
- Handle inventory and warranty repairs
- Perform other tasks as assigned
Must be able to work W2
Must be able to pass a Background Check and Drug Screen
